Order Cancellation and Return Policy
Cancellation Policy
Customers have the option to cancel their order prior to dispatch. Once the order is out for delivery, cancellation is no longer possible, but customers may choose to refuse delivery at their doorstep.
Cancellation time frames vary depending on product categories, and once this specified window has passed, cancellation may incur a fee. The final details regarding cancellation time frames are provided on the product or order confirmation page.
If cancellation is initiated by the seller due to unforeseen circumstances, full refunds will be issued for prepaid orders.
Please note that G1000 reserves the right to accept or reject order cancellations, and also retains the right to adjust waiver cancellation fees and time frames as necessary.
Return Policy
Returns refer to a program facilitated by individual sellers directly under this policy, wherein the option of exchange, replacement, and/or refund is extended to you. It's important to note that not all products within a specific category may adhere to the same returns policy. Therefore, the returns/replacement policy outlined on the product page supersedes the general returns policy for all products. Please consult the relevant item's specific return/replacement policy on the product page for any deviations from this returns policy, as well as the List below.
The return policy comprises three sections; carefully review all sections to comprehend the conditions and scenarios under which returns will be accepted.
Furniture
Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)
Days -10 days
Refund or Replacement
For products requiring installation, returns shall be eligible only when such products are installed by the brand& 39;s authorized personnel.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, are fund/replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided
Lifestyle
Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc...
Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc..
Winter Wear (sweatshirt, jacket, sweater, cardigan, kids_thermal, pullover, windcheater, tracksuit, thermal, shawl, track top, glove, muffler, scarf, blazer, uniform sweatshirt, uniform blazer, kids muffler, kids mitten, shrug, poncho,uniform sweater, cap, waistcoat, leg warmer, legging,)
Days - 10 days
Refund or Replacement
Home
Home Improvement Tools, Household Items, Home decor, Furnishing
Days - 7 days
Refund or Replacement
Books (All books)
Sports Equipments (Racquet, ball, support, gloves, bags etc.)
Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.)
Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.)
Days - 7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)
Stationary (Pens, Diary notebooks, Calculators etc.)
Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)
Days - 7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
Non-Returnable - All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness.In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.
All Mobiles (except Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones),
Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart Watches)
All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)
Furniture - Hammock Swing & Stool
Days - 7 days
Replacement only
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.
In any case, only one replacement shall be provided.
Mobile
Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones
Electronics
Acer, AMKETTE, Apple/Beats, Bose, Brother, Canon, Compaq, CREATIVE, DELL, DIZO, Epson, Google, GoPro, GOVO, HP, INFINITY, JBL, Lenovo, LG, Lifelong, Mi, MOTOROLA, Nothing, OnePlus, OPPO, Panasonic, PHILIPS, Realme, REDMI, SAMSUNG, Sansui, Seagate, Sonos, SONY, Thomson, Total, Xiaomi products (Tablets, Laptops, Smart Watches, Headphones, Speakers)
Large
Vu, LG, Godrej, Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL, TOSHIBA, Hitachi, Rockwell, KENT
Days - 7 Days Service Center Replacement/Repair only
Brand assistance for device related issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand authorized service centre for more detail
Please note that G1000 is an online marketplace and the final decision on replacement of defective device rests with the seller/brand
For Samsung, in case of DOA approved by brand, share the certificate of approval to the G1000 customer support team to process your complaint
For any other issues with the product, you may contact G1000 - G1000’s 24×7 Customer Care
Furniture, Large appliances ( Except Vu, LG, Godrej,Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL,TOSHIBA, Hitachi, Rockwell, KENT )
Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only
Days - 10 days and Replacement only
For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
No Questions Asked
Days - 10 days and Refund or replacement
This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.
This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.
Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes
a. product undelivered
b. product/accessories missing
c. wrong product/accessories delivered
No Returns categories
Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
You can view the complete list of non-returnable products here.
Refurbished
Days - 7 days and Replacement only
To help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to the warranty partner for resolving any subsequent issues.
Part 2 - Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:
Category
Conditions and Correct Product
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging
The product’s original packaging/ box should be undamage
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 - General Rules for a successful Return
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
For products where installation is provided by G1000's service partners, do not open the product packaging by yourself. G1000 authorised personnel shall help in unboxing and installation of the product.
For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.'
G1000 holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by G1000’s authorized representative.
